1. Are The Clothes Really Like The Pictures ?
👉 Yes, our photos faithfully represent our products. Each piece is tested and photographed before being listed online. No bad surprises: what you see is what you get.
2. How do I Choose The Right Size ?
👉 We provide a clear size guide on every product page. If you’re hesitating between two sizes, we recommend taking the larger one for more comfort.
3. What If The Size Doesn’t Fit Me ?
👉 No worries: you can return the product within 14 days and request an exchange or a refund. Our goal is for you to be 100% satisfied.
4. How Long Does Shipping Take ?
👉 Standard delivery takes between 7 and 12 business days. You’ll receive a tracking number as soon as your order is shipped so you can follow your package in real time.
5. Is Shipping Free ?
👉 Yes, shipping is free on orders over 40€. For orders below that amount, the fees are clearly displayed before checkout (no hidden costs).
6. Are Your Clothes Good Quality ?
👉 Yes, we only select pieces that are comfortable, durable, and in line with current trends. Every item is checked before being shipped.
7. Is My Payment Secure ?
👉 Absolutely! All payments are 100% secure through SSL (the same protection used by major online stores). You can pay by credit card or PayPal.
8. How Can I Contact Customer Service If I Have An Issue ?
👉 You can contact us anytime via email at melinaclothing1@gmail.com or directly through our contact form. We reply within 24 hours.
